Politika privatnosti
FitOfficePro (web aplikacija za trenere i studije) i FitProGO (mobilna aplikacija za vežbače) · Verzija 1.1 · važi od 18. 10. 2026.
Ukratko
- Prikupljamo samo podatke potrebne za raspored, članarine, dolaske i komunikaciju između trenera i vežbača.
- Podatke ne prodajemo, ne koristimo za reklame i ne pratimo te preko drugih aplikacija i sajtova.
- Ne koristimo tvoje podatke za treniranje veštačke inteligencije i ne šaljemo ih AI servisima.
- Tvoje podatke o treninzima i članarini vidi samo trener ili studio sa kojim si povezan.
- Aplikacija ne obrađuje plaćanja i ne čuva brojeve platnih kartica.
- Nalog možeš da obrišeš u aplikaciji ili zahtevom na mejl. Kako se briše nalog
1. Ko smo i kako da nas kontaktiraš
FitOfficePro je platforma za vođenje fitnes biznisa. Čine je web aplikacija FitOfficePro za trenere, studije i teretane i mobilna aplikacija FitProGO za njihove vežbače. Obe aplikacije i ovaj sajt objavljuje FitOfficePro.
Za sva pitanja o privatnosti i za zahteve u vezi sa tvojim podacima piši na hello@fitofficepro.com ili koristi kontakt formu i izaberi temu „Privatnost i podaci“.
2. Ko odlučuje o tvojim podacima
| Ko si | Ko je odgovoran za podatke |
| Trener, studio ili teretana (korisnik web aplikacije) | FitOfficePro je rukovalac za podatke o tvom nalogu, pretplati i korišćenju platforme. |
| Vežbač (korisnik FitProGO) | FitOfficePro je rukovalac za tvoj nalog u FitProGO (registracija, prijava, lozinka, profil). Za podatke o treninzima, dolascima, članarini i uplatama kod konkretnog trenera rukovalac je taj trener ili studio, a FitOfficePro ih obrađuje u njegovo ime, po ugovoru i samo po njegovim uputstvima. |
| Posetilac sajta | FitOfficePro je rukovalac za podatke iz kontakt forme i prijave na listu čekanja. |
Ako tražiš podatke koje vodi tvoj trener (na primer istoriju dolazaka), možeš se obratiti njemu ili nama. Mi ćemo zahtev proslediti treneru i pomoći mu da odgovori.
3. Koje podatke prikupljamo i kako
Podaci koje nam daješ sam
- Nalog vežbača: ime, prezime, datum rođenja, broj telefona, email adresa, pol. Datum rođenja koristimo da proverimo uzrast i da trener vidi godine vežbača.
- Za vežbače mlađe od 15 godina: ime i prezime i mejl roditelja ili staratelja, radi saglasnosti. Ako saglasnost ne stigne u roku od 7 dana, brišemo ih zajedno sa nalogom.
- Neobavezni podaci profila: fotografija, visina i težina. Možeš ih dodati, promeniti ili obrisati u bilo kom trenutku.
- Sigurnost naloga: lozinka; treneri imaju i posebnu bezbednosnu lozinku za osetljive radnje. Lozinke čuvamo samo u obliku heša i niko, ni mi, ne može da ih pročita.
- Nalog trenera ili studija: ime, prezime, telefon, email, naziv i vrsta studija, grad, logo; za izdavanje predračuna i NBS IPS QR koda vežbačima i podaci za uplatu: za pravno lice pravni oblik, poslovno ime, PIB, matični broj, adresa, banka i račun; za fizičko lice ime, prezime, banka i broj računa.
- Poruke i zahtevi: razlog otkazivanja termina (nije obavezan), poruke iz kontakt forme i prijave na listu čekanja (ime, email, uloga i neobavezno: naziv studija, država, broj klijenata, Instagram profil, telefon).
Podaci koji nastaju korišćenjem aplikacije
- Treninzi: zakazani termini (u studiju i online), planovi treninga koje ti dodeli trener, otkazivanja i preuzeti online treninzi.
- Dolasci: datum, vreme, termin i način evidencije (QR kod, skener na ulazu ili ručni unos trenera).
- Članarina i plaćanja: izabrani paket, period važenja, pauze, broj preostalih termina, izabrani način plaćanja (gotovina, virman, NBS IPS QR) i status uplate koju trener potvrdi. Ne prikupljamo podatke o platnim karticama.
- Povezivanje: sa kojim trenerom ili studijom si povezan, zahtevi za povezivanje i pozivnice.
- Obaveštenja: lista obaveštenja u aplikaciji i token uređaja za push obaveštenja.
- Evidencija radnji: ko je i kada potvrdio ili stornirao uplatu, izmenio cenovnik ili termin. Ovo služi bezbednosti i rešavanju sporova.
Podaci koje unosi tvoj trener
- Ako te je trener uneo pre nego što si instalirao FitProGO, on je uneo tvoje ime i kontakt. Kada prihvatiš pozivnicu, ti podaci se spajaju sa tvojim nalogom i dalje ih menjaš samo ti.
- Napomene trenera i planovi treninga koje trener piše za tebe.
Tehnički podaci
- Vrsta uređaja, verzija operativnog sistema i aplikacije, IP adresa u dnevnicima servera i izveštaji o greškama. Koristimo ih za bezbednost i otklanjanje grešaka, ne za praćenje ili reklame.
- QR kod za ulaz je nasumičan kod bez ličnih podataka koji važi 60 sekundi. Na serveru čuvamo samo njegov heš.
4. Zašto koristimo podatke i na kom osnovu
| Svrha | Podaci | Pravni osnov |
| Otvaranje i vođenje naloga, prijava, lozinka | podaci naloga, lozinka (heš) | izvršenje ugovora (Uslovi korišćenja) |
| Povezivanje sa trenerom, raspored, online treninzi, dolasci | podaci naloga, treninzi, dolasci | izvršenje ugovora; za trenera i njegov legitimni interes da vodi evidenciju |
| Članarina, evidencija uplata, predračuni i IPS QR | članarina i plaćanja, podaci pravnog lica trenera | izvršenje ugovora; zakonske obaveze (računovodstvo) |
| Neobavezni podaci profila (fotografija, visina, težina) | fotografija, visina, težina | tvoj pristanak, koji možeš da povučeš brisanjem podatka |
| Obaveštenja o terminima, uplatama i promenama | token uređaja, obaveštenja | izvršenje ugovora; push obaveštenja samo uz dozvolu na telefonu |
| Bezbednost, sprečavanje zloupotreba, evidencija radnji | tehnički podaci, evidencija radnji | legitimni interes |
| Pretplata trenera i studija | podaci naloga i pravnog lica, uplate | izvršenje ugovora; zakonske obaveze |
| Odgovor na kontakt formu i podršku | ime, email, poruka | tvoj pristanak / legitimni interes |
| Mejlovi o novostima i ponudama | ime, email | samo uz poseban pristanak; odjava jednim klikom u svakom mejlu |
Podatke ne koristimo za automatsko odlučivanje niti profilisanje koje ima pravne ili slične posledice po tebe. Ne koristimo podatke u svrhe koje nisu navedene ovde bez novog pristanka.
Obavezni podaci naloga su potrebni da bi aplikacija radila. Bez njih ne možemo da otvorimo nalog. Neobavezne podatke ne moraš da daš i aplikacija radi i bez njih.
5. Podaci o zdravlju i formi
Visina i težina mogu da otkriju podatke o zdravlju, pa ih tretiramo kao posebno osetljive. Unosiš ih samo ako želiš, vidi ih samo tvoj trener, ne koristimo ih za reklame, marketing ili analize i ne delimo ih ni sa kim drugim.
Napomene i planovi treninga služe samo za trening. Trenerima ne preporučujemo da u napomene upisuju dijagnoze ili medicinske podatke. Ako tvoj trener vodi takve podatke, on je za njih odgovoran i mora da ima tvoj izričit pristanak.
FitProGO ne čita podatke iz aplikacija Apple Health, Health Connect niti sa nosivih uređaja.
6. Dozvole na telefonu
Aplikacija traži dozvolu tek kada ti zatreba funkcija i uvek objasni zašto. Ako odbiješ, ostatak aplikacije radi normalno.
| Dozvola | Zašto | Ako je odbiješ |
| Kamera | samo za skeniranje QR koda studija pri povezivanju sa trenerom | možeš da uneseš kod iz pozivnice ili pronađeš trenera pretragom |
| Fotografije | samo fotografija koju sam izabereš za profil, i čuvanje QR koda za plaćanje u galeriju | profil ostaje sa inicijalima; podatke za uplatu možeš da prepišeš |
| Obaveštenja | novi i izmenjeni termini, uplate, podsetnici | sva obaveštenja vidiš u aplikaciji, u odeljku Obaveštenja |
| Face ID / otisak prsta | telefon potvrđuje da si ti pre postavljanja nove lozinke | možeš da koristiš šifru telefona |
Biometrijske podatke nikada ne dobijamo. Proveru radi tvoj telefon, a mi čuvamo samo javni ključ za potvrdu uređaja.
Ne tražimo pristup lokaciji, kontaktima, mikrofonu ni kalendaru. Dugme „Dodaj u kalendar“ pravi datoteku termina koju sam dodaješ u svoj kalendar.
7. Kome podatke otkrivamo
- Tvom treneru ili studiju, samo onima sa kojima si povezan. Svaki trener vidi samo svoje vežbače. Kada prekineš vezu, trener više ne vidi tvoje nove podatke, ali zadržava evidenciju dolazaka i uplata iz perioda saradnje.
- Pružaocima usluga koji rade po našem nalogu i po ugovoru o obradi podataka: hosting i baza podataka, slanje mejlova, push obaveštenja (Apple Push Notification service i Firebase Cloud Messaging), izveštaji o greškama (Sentry, podaci u EU, bez imena, mejla, telefona i IP adrese). Od njih ugovorom zahtevamo istu ili jaču zaštitu podataka od one u ovoj politici.
- Google-u, samo ako trener sam poveže svoj Google kalendar (Podešavanja › Google kalendar): u poseban kalendar u treneru Google nalogu upisujemo njegove treninge sa nazivom, salom, popunjenošću i imenima vežbača. Iz Google kalendara čitamo samo zauzetost (početak i kraj obaveza, bez naziva i opisa). Podatke iz Google naloga koristimo samo za ovu funkciju, ne prodajemo ih, ne delimo i ne koristimo za oglase, u skladu sa Google API Services User Data Policy (Limited Use). Trener može da prekine vezu u svakom trenutku.
- Državnim organima, samo kada to zakon nalaže, na osnovu pravno valjanog zahteva.
- Pri promeni vlasništva (spajanje ili prodaja), samo uz istu zaštitu i uz prethodno obaveštenje.
Ne prodajemo podatke, ne delimo ih radi reklamiranja i ne koristimo reklamne mreže ni alate za praćenje. Aplikacija ne prati tvoju aktivnost u drugim aplikacijama i na sajtovima.
8. Gde se podaci čuvaju
Pružaoce usluga biramo tako da se podaci čuvaju u Evropskoj uniji kad god je to moguće. Ako se podaci prenose van Srbije, to radimo samo u zemlje koje po Zakonu o zaštiti podataka o ličnosti imaju primeren nivo zaštite ili uz standardne ugovorne klauzule koje je usvojio Poverenik. Na zahtev ti šaljemo informaciju o merama zaštite koje primenjujemo.
9. Koliko dugo čuvamo podatke
| Podaci | Rok |
| Nalog i profil | dok je nalog aktivan; posle brisanja naloga brišemo ih u roku od 30 dana |
| Neobavezni podaci (fotografija, visina, težina) | dok ih ne obrišeš ili dok ne obrišeš nalog |
| Evidencija dolazaka, članarina i uplata kod trenera | dok trener koristi FitOfficePro; trener je može čuvati onoliko koliko mu nalažu računovodstveni i poreski propisi |
| Nalog i pretplata trenera, predračuni | dok traje pretplata, a dokumenti o plaćanju u rokovima koje propisuju računovodstveni i poreski propisi |
| QR kod za ulaz | 60 sekundi; heš iskorišćenih kodova kratko, radi sprečavanja ponovne upotrebe |
| Tehnički dnevnici i izveštaji o greškama | do 90 dana |
| Kontakt forma i podrška | dok traje razgovor i najviše 24 meseca posle toga |
| Lista čekanja | do pokretanja aplikacije; ako ne otvoriš nalog, brišemo ih najkasnije 12 meseci posle pokretanja |
| Rezervne kopije | prepisuju se u redovnom ciklusu, najkasnije u roku od 30 dana |
10. Brisanje naloga i podataka
Nalog u FitProGO brišeš u aplikaciji: Profil › Obriši nalog, uz potvrdu lozinkom. Bez aplikacije, zahtev šalješ preko stranice za brisanje naloga ili na hello@fitofficepro.com sa adrese naloga. Pojedinačne podatke (fotografiju, visinu, težinu) možeš da obrišeš u Profilu bez brisanja naloga. Gašenje ili privremeno isključivanje naloga nije brisanje.
11. Kako štitimo podatke
- Sva komunikacija ide šifrovanom vezom (HTTPS/TLS).
- Lozinke se čuvaju samo kao heš; posle 5 pogrešnih pokušaja unos se privremeno zaključava.
- Podaci su odvojeni po studiju: trener ne može da vidi podatke drugog studija.
- Osetljive radnje (izmene cenovnika, potvrde i storno uplata) traže bezbednosnu lozinku i ostaju zabeležene; uplate se ne brišu, već storniraju.
- Pristup podacima unutar FitOfficePro imaju samo osobe kojima je to potrebno za podršku i održavanje, uz obavezu čuvanja poverljivosti.
- Ako dođe do povrede bezbednosti podataka, obavestićemo Poverenika u roku od 72 sata, a tebe bez odlaganja ako postoji visok rizik po tvoja prava.
12. Deca i maloletnici
FitProGO mogu da koriste osobe od 10 godina, jer treneri rade i sa decom. FitOfficePro nije namenjen deci i aplikacija nema reklama.
Prema Zakonu o zaštiti podataka o ličnosti, za korisnike mlađe od 15 godina saglasnost daje roditelj ili staratelj. Takav nalog postaje aktivan tek kada roditelj ili staratelj potvrdi saglasnost: linkom iz mejla koji mu šaljemo ili lično u studiju, uz kod koji dete vidi u aplikaciji. Do tada trener ne vidi nalog, a ako saglasnost ne stigne u roku od 7 dana, nalog i svi podaci se brišu. Roditelj ili staratelj može da zatraži uvid u podatke deteta, njihovu ispravku ili brisanje. Ako saznamo da je nalog deteta mlađeg od 15 godina otvoren bez te saglasnosti, obrisaćemo ga.
13. Tvoja prava
- da saznaš koje podatke imamo i dobiješ kopiju;
- da ispraviš netačne podatke (većinu menjaš sam u Profilu);
- da tražiš brisanje podataka;
- da tražiš ograničenje obrade;
- da dobiješ svoje podatke u čitljivom formatu i preneseš ih drugom pružaocu usluga;
- da uložiš prigovor na obradu zasnovanu na legitimnom interesu;
- da u svakom trenutku povučeš pristanak, bez uticaja na obradu pre povlačenja.
Zahtev pošalji na hello@fitofficepro.com. Odgovaramo bez odlaganja, a najkasnije u roku od 30 dana; u složenim slučajevima rok se može produžiti za još 60 dana, o čemu te obaveštavamo. Ostvarivanje prava je besplatno. Pre odgovora možemo da zatražimo potvrdu identiteta.
Imaš pravo da podneseš pritužbu Povereniku za informacije od javnog značaja i zaštitu podataka o ličnosti, Bulevar kralja Aleksandra 15, 11120 Beograd, www.poverenik.rs.
14. Sajt i kolačići
Sajt ne koristi reklamne ni analitičke kolačiće. U tvom pregledaču pamti samo izabrani jezik (srpski ili engleski). Za prikaz slova sajt učitava fontove sa Google Fonts, pa Google pri tome vidi IP adresu tvog uređaja. Linkovi ka Instagramu, App Store-u i Google Play-u vode na njihove sajtove, na koje se primenjuju njihove politike privatnosti.
15. Izmene politike
Kada menjamo ovu politiku, menjamo i broj verzije i datum na vrhu. O važnim izmenama obaveštavamo te u aplikaciji ili mejlom pre nego što počnu da važe. Ako izmena traži novi pristanak, tražićemo ga.
Privacy Policy
FitOfficePro (web app for trainers and studios) and FitProGO (mobile app for clients) · Version 1.1 · effective 18 October 2026
In short
- We collect only the data needed for scheduling, memberships, check-ins and communication between trainers and clients.
- We don't sell data, use it for ads, or track you across other apps and websites.
- We don't use your data to train artificial intelligence and don't send it to AI services.
- Your training and membership data is visible only to the trainer or studio you're connected to.
- The app doesn't process payments and never stores card numbers.
- You can delete your account in the app or by email. How to delete an account
1. Who we are and how to reach us
FitOfficePro is a platform for running a fitness business. It consists of the FitOfficePro web app for trainers, studios and gyms and the FitProGO mobile app for their clients. Both apps and this website are published by FitOfficePro.
For any privacy question or request about your data, write to hello@fitofficepro.com or use the contact form and choose the topic "Privacy and data".
2. Who is responsible for your data
| You are | Who is responsible |
| A trainer, studio or gym (web app user) | FitOfficePro is the controller for your account, subscription and platform use. |
| A client (FitProGO user) | FitOfficePro is the controller for your FitProGO account (sign-up, sign-in, password, profile). For your sessions, check-ins, membership and payments with a particular trainer, that trainer or studio is the controller, and FitOfficePro processes the data on their behalf, under contract and only on their instructions. |
| A website visitor | FitOfficePro is the controller for contact form and waitlist data. |
If you want data your trainer keeps (for example your check-in history), contact them or us. We'll pass your request to the trainer and help them answer it.
3. What we collect and how
Data you give us
- Client account: first and last name, date of birth, phone number, email address, gender. We use the date of birth to check age and so your trainer can see your age.
- For clients under 15: the name and email of a parent or guardian, for consent. If consent doesn't arrive within 7 days, we delete them together with the account.
- Optional profile data: photo, height and weight. You can add, change or delete them at any time.
- Account security: your password (trainers also have a separate security password). We store passwords only as hashes; nobody, including us, can read them.
- Trainer or studio account: name, phone, email, studio name and type, city, logo; to issue pro forma invoices and NBS IPS QR codes to clients, also payment details: for a business the legal form, business name, tax ID (PIB), company number, address, bank and account; for an individual the first and last name, bank and account number.
- Messages and requests: an optional reason for cancelling a session, contact form messages and waitlist sign-ups (name, email, role and optionally studio name, country, client count, Instagram profile, phone).
Data created when you use the app
- Training: scheduled sessions (in studio and online), training plans your trainer assigns, cancellations and opened online workouts.
- Check-ins: date, time, session and how it was recorded (QR code, door scanner or entered by the trainer).
- Membership and payments: chosen package, validity, pauses, sessions remaining, chosen payment method (cash, bank transfer, NBS IPS QR) and the status of payments your trainer confirms. We don't collect payment card data.
- Connections: which trainer or studio you're connected to, connection requests and invitations.
- Notifications: your in-app notification list and your device's push token.
- Activity log: who confirmed or reversed a payment, or changed a price list or session, and when. This supports security and dispute resolution.
Data your trainer enters
- If your trainer added you before you installed FitProGO, they entered your name and contact. When you accept the invitation, that record joins your account and from then on only you change it.
- Trainer notes and training plans written for you.
Technical data
- Device type, operating system and app version, IP address in server logs, and crash reports. We use them for security and fixing bugs, not for tracking or ads.
- The entry QR code is a random code with no personal data, valid for 60 seconds. The server stores only its hash.
4. Why we use data and on what legal basis
| Purpose | Data | Legal basis |
| Creating and running your account, sign-in, password | account data, password (hashed) | performance of contract (Terms of Use) |
| Connecting to a trainer, scheduling, online training, check-ins | account data, training, check-ins | performance of contract; the trainer's legitimate interest in keeping records |
| Memberships, payment records, invoices and IPS QR | membership and payments, trainer business details | performance of contract; legal obligations (accounting) |
| Optional profile data (photo, height, weight) | photo, height, weight | your consent, which you withdraw by deleting the data |
| Notifications about sessions, payments and changes | push token, notifications | performance of contract; push only with your phone's permission |
| Security, abuse prevention, activity log | technical data, activity log | legitimate interest |
| Trainer and studio subscriptions | account and business details, payments | performance of contract; legal obligations |
| Replying to the contact form and support | name, email, message | your consent / legitimate interest |
| News and offer emails | name, email | only with separate consent; one-click unsubscribe in every email |
We don't use data for automated decision-making or profiling with legal or similar effects on you, and we don't use data for new purposes without asking again.
Required account data is needed for the app to work; without it we can't open an account. Optional data is up to you and the app works without it.
5. Health and fitness data
Height and weight can reveal health information, so we treat them as especially sensitive. You enter them only if you want to, only your trainer sees them, we don't use them for ads, marketing or analytics, and we don't share them with anyone else.
Notes and training plans exist only for training. We advise trainers not to record diagnoses or medical data in notes. If your trainer keeps such data, they are responsible for it and need your explicit consent.
FitProGO does not read data from Apple Health, Health Connect or wearables.
6. Phone permissions
The app asks for a permission only when you need the feature and always explains why. If you decline, the rest of the app works normally.
| Permission | Why | If you decline |
| Camera | only to scan a studio's QR code when connecting to a trainer | enter an invitation code or find your trainer by search |
| Photos | only the profile photo you choose, and saving a payment QR code to your gallery | your profile shows initials; you can copy the payment details instead |
| Notifications | new and changed sessions, payments, reminders | all notifications stay visible in the app's Notifications screen |
| Face ID / fingerprint | your phone confirms it's you before you set a new password | use your phone passcode instead |
We never receive biometric data. Your phone does the check; we store only a public key that confirms the device.
We don't ask for location, contacts, microphone or calendar access. "Add to calendar" creates an event file that you add to your calendar yourself.
7. Who we share data with
- Your trainer or studio, only the ones you're connected to. Each trainer sees only their own clients. When you disconnect, the trainer no longer sees new data, but keeps check-in and payment records from the time you trained together.
- Service providers acting on our instructions under a data processing agreement: hosting and database, email delivery, push notifications (Apple Push Notification service and Firebase Cloud Messaging) and crash reporting (Sentry, data in the EU, without names, emails, phone numbers or IP addresses). We require them by contract to protect data at least as well as this policy does.
- Google, only if a trainer connects their own Google Calendar (Settings › Google Calendar): we write that trainer's sessions, with name, room, attendance and client names, into a separate calendar in their Google account. From Google Calendar we read only free/busy times (start and end, no titles or descriptions). We use Google account data only for this feature and never sell it, share it or use it for ads, in line with the Google API Services User Data Policy (Limited Use). The trainer can disconnect at any time.
- Public authorities, only when the law requires it and on a valid legal request.
- In a change of ownership (merger or sale), only with the same protection and prior notice.
We don't sell data, share it for advertising, or use ad networks or tracking tools. The app doesn't track your activity in other apps or on websites.
8. Where data is stored
We choose service providers that store data in the European Union wherever possible. If data leaves Serbia, it goes only to countries with adequate protection under the Serbian Law on Personal Data Protection or under standard contractual clauses adopted by the Commissioner. On request, we'll tell you which safeguards we use.
9. How long we keep data
| Data | Period |
| Account and profile | while the account is active; deleted within 30 days after account deletion |
| Optional data (photo, height, weight) | until you delete it or your account |
| Check-in, membership and payment records with a trainer | while the trainer uses FitOfficePro; the trainer may keep them as long as accounting and tax rules require |
| Trainer account, subscription, invoices | for the subscription; payment documents for the periods set by accounting and tax rules |
| Entry QR code | 60 seconds; hashes of used codes briefly, to prevent reuse |
| Technical logs and crash reports | up to 90 days |
| Contact form and support | during the conversation and up to 24 months after |
| Waitlist | until launch; if you don't open an account, deleted no later than 12 months after launch |
| Backups | overwritten on a regular cycle, within 30 days at most |
10. Deleting your account and data
Delete your FitProGO account in the app: Profile › Delete account, confirmed with your password. Without the app, send a request through the account deletion page or email hello@fitofficepro.com from your account address. You can delete single items (photo, height, weight) in your Profile without deleting the account. Deactivating or freezing an account is not deletion.
11. How we protect data
- All traffic uses an encrypted connection (HTTPS/TLS).
- Passwords are stored only as hashes; after 5 wrong attempts entry is temporarily locked.
- Data is separated by studio: a trainer can't see another studio's data.
- Sensitive actions (price changes, payment confirmations and reversals) require the security password and are logged; payments are reversed, never deleted.
- Within FitOfficePro, only people who need it for support and maintenance can access data, under a duty of confidentiality.
- If a data breach occurs, we'll notify the Commissioner within 72 hours, and you without delay if there's a high risk to your rights.
12. Children and minors
People aged 10 and over may use FitProGO, as trainers also work with children. FitOfficePro is not intended for children, and the app has no ads.
Under the Serbian Law on Personal Data Protection, consent for users under 15 is given by a parent or guardian. Such an account becomes active only once a parent or guardian confirms consent: through a link we email to them, or in person at the studio using a code the child sees in the app. Until then the trainer can't see the account, and if consent doesn't arrive within 7 days, the account and all its data are deleted. The parent or guardian may request access to, correction of or deletion of the child's data. If we learn that an account of a child under 15 was opened without that consent, we'll delete it.
13. Your rights
- to know what data we hold and get a copy;
- to correct inaccurate data (most of it you can change yourself in your Profile);
- to ask for erasure;
- to ask for restriction of processing;
- to receive your data in a readable format and take it to another provider;
- to object to processing based on legitimate interest;
- to withdraw consent at any time, without affecting processing before withdrawal.
Send requests to hello@fitofficepro.com. We reply without undue delay and within 30 days at the latest; for complex requests this can be extended by 60 days, and we'll let you know. Exercising your rights is free. We may ask you to confirm your identity first.
You have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection, Bulevar kralja Aleksandra 15, 11120 Belgrade, Serbia, www.poverenik.rs.
14. Website and cookies
This website uses no advertising or analytics cookies. Your browser remembers only your chosen language (Serbian or English). To display text, the site loads fonts from Google Fonts, so Google sees your device's IP address. Links to Instagram, the App Store and Google Play lead to their sites, where their own privacy policies apply.
15. Changes to this policy
When we change this policy, we update the version number and date at the top. We'll tell you about important changes in the app or by email before they take effect, and ask for new consent where needed.